What currency are the prices on the site?
All prices are listed in USD.
I just placed an order. When will it ship?
We try our best to ship items as fast as we can. Please allow 3–5 business days for production before your order ships. Average delivery time is 5–10 business days.
Tracking numbers will be updated 3–5 days after your order has shipped. If you haven’t received a tracking number after 7 business days, please email us at theturtleandcompany@gmail.com.
Can I return or exchange my order if I’m not satisfied?
All sales are final. We do not accept returns, exchanges, or refunds unless the item arrives damaged or incorrect. If your item is defective, damaged, or not what you ordered, contact us within 3 days of delivery at theturtleandcompany@gmail.com with photos and a description of the issue. If approved, we may offer a replacement.
Can I cancel my order?
You may cancel your order before it ships with no penalty. Once your order has shipped, it cannot be canceled or refunded.
I entered the wrong shipping address. What should I do?
If you entered an incorrect address, please reply to your order confirmation email or contact us at theturtleandcompany@gmail.com within 24 hours to request an update. After 24 hours, we are unable to make changes, and no refund will be issued for orders shipped to the wrong address.
How long does shipping take?
Shipping times vary depending on your location. On average, orders are delivered within 5–10 business days after they leave our warehouse.
I have a question that wasn’t answered. Can you help?
Absolutely! Please email us at theturtleandcompany@gmail.com and we’ll be happy to help. For faster assistance, please include your order number and describe your issue clearly.